Q. Why my yard is quoted more then what I expected?
A. Our service is priced based on the gross square footage of your lot, as determined by the Harris County Appraisal District, before any improvements. Price changes might be made for pools, landscaping, etc., despite the fact that these items actually increase the time required due to the additional edging and line trimming, which require much more attention to detail than open mowing.

Q: What do you do if it rains?
A. Our service is scheduled Monday - Friday. In the event of heavy rain, we move our customers forward one or more days until we have the ground in a good condition for handle the lawn mowers. In certain cases we take advantage of Saturdays to catch-up our schedule. If you are a weekly customer you might expect have your service week OFF depends on how many days we are between the next service and how bad we are running behind our schedule.

Q: What if I want to change from weekly to every two visits in the fall?
A: Not a problem, just email us to let us know. There could be an additional fee for going to monthly visits because it takes us longer to service the property due to the leaves.

Q: Is there an additional price for the initial visit if my lawn has not been mowed in awhile?
A: Generally there is no extra charge for initial visits, however if your lawn is particularly high we will call you and discuss pricing.

Q: What happens if I only need you to come one or two times?
A: Not a problem, however the price might vary.

Q. What sort of payments do you accept?
A. We currently accept cash (for one time service), checks, and Online Credicard Payment which is our preferred method of billing.

Q. Do I have to sign up for "One Year Contract"?
A. No at all. Creative Lawn Care does not work with any kind of CONTRACT. Which means the customer are free to cancel the service at anytime after a simple info notice with at lease 24h before the next schedule day.

Q. What is the "Overgrown Fee"?
A. This fee was put in place because of the difficulty of having to mow neglected lawns. Any lawn that has grass running over the sidewalk, curb or longer than five inches from the soil will be considered overgrown. We will always warn you that your lawn is in danger of accruing an Overgrown Fee before this fee is charged. We will never apply this fee in the case that the grass has become overgrown because of a missed mowing appointment due to our own fault.

Q. Why should I be on a Weekly schedule?
A. During the peak growing season in the summer St Augustine needs to be mowed every week to maintain a healthy state. Delaying a cut will cause your grass to obviously grow longer and also getting a yellowing or browning appearance.

Yes, there are same cases that a weekly service it’s not necessary. In this kind situations please contact Robert for more details. But, if your property it’s a “must do on weekly” and even so you want it on Bi-Weekly schedule. Please contact Robert… price changes might be necessary.

Q. Is my credit card information safe?
A. Yes. We use the highest level SSL encryption technology to secure all of our commerce transactions.

Q. My regular service is scheduled on a holiday. When will you mow?
A. Our service is scheduled Monday - Friday regardless of holidays. We will mow, edge and blow your yard on your regular mow day if it falls on a holiday.

Q. What about my pets in the backyard?
A. We are extreme careful to (open/close) any gates while we are in and when we are out, we cannot guarantee that a pet will not escape while we are not in the property—and therefore we cannot accept responsibility for any pets.

If you have an aggressive pet, it’s your responsibility to make sure it cannot harm our employees. Contact Robert and request a Reminder call the day before.

Q. How do you handle locked gates?
A. We require a combination code for any locked gates.
Please provide this information prior to your first service.

Q. What if I want to change from Weekly to biweekly service?
A. It's no problem to change from weekly to biweekly service. Just contact us 24-hours before your next service, plus lawn charges might be apply, too.

Q. What happens if your guys damage a sprinkler head? Lighting?
A. We will replace any sprinkler heads that are broken by our crews free of charge. You must contact us within one week of the damage. If you have landscape lighting, we will not accept any responsibility for damage that occurs to these fixtures and/or wiring.

Didn't Find an Answer?
No problem. Feel free to give me a call or drop me an email and I will do my best to answer any questions you have.